Privacy Policy
Your privacy matters to us at QuietMatrixStudio
Information We Collect
When you reach out to us for corporate floral arrangements or gift services, we gather information you provide willingly. This includes your full name, company name, email, phone, delivery addresses, and your specific floral requirements. We also collect payment details when you make purchases, though processing is securely handled by our payment partners.
For corporate clients, we might obtain extra business details like company registration information, preferred delivery timelines, and budget expectations to tailor our service to your needs.
Our site automatically gathers certain technical data when you visit, including your IP address, browser type, device details, and navigational paths. We use this to enhance site performance and to learn how clients discover our offerings.
How We Use Your Information
We mainly use your personal information to complete flower orders and deliver top-notch customer service, including processing orders, coordinating deliveries, designing custom arrangements per your requirements, and communicating about your service needs.
We also use data to enhance our services and the website experience, helping us understand which corporate floral offerings are most valuable to clients and how we can serve the business community in United Kingdom.
Information Sharing and Disclosure
QuietMatrixStudio respects your privacy and does not sell your personal information to third parties. We only share information when needed to provide our services or when required by law.
We may disclose essential information to trusted service partners who assist in running our business, including delivery partners, payment processors, and technical service providers. These partners are contractually bound to safeguard your information and to use it only for the services they deliver to us.
We may disclose information if required by law, a court order, or government request. We may also share information to safeguard our rights, property, or safety, or the safety of customers and employees.
Data Security Measures
We handle the protection of your personal data with gravity and deploy suitable technical and organizational safeguards to defend it. This encompasses safe data storage, encrypted communications, and restricted access to personal information within our company.
Secure Storage
Personal data is kept in secure systems with access controls and ongoing security monitoring.
Encryption
Sensitive data transfers are encrypted to shield information in transit between your browser and our infrastructure.
Limited Access
Access to customer data is limited to authorized staff who require it to deliver services.
Although we deploy robust security measures, no internet transmission method is utterly secure. We continually update our security practices to defend against emerging threats.
Your Privacy Rights
You hold significant rights over your personal data. In line with applicable laws, you may be entitled to access, amend, erase, or limit how your personal information is used.
To exercise these rights, contact us with the details shown at the end of this policy. We will reply within a reasonable timeframe as required by law.
Data Retention
We keep personal data only as long as needed to deliver our services and meet legal obligations. Retention durations vary by data type and purpose of collection.
Typical Retention Periods:
- Customer contact and order details: three years after the last service interaction
- Payment transaction records: seven years for tax and accounting purposes
- Website analytics data: twenty-six months for service improvement analysis
- Marketing communication preferences: Until you opt out or two years of inactivity
Cookies and Website Tracking
We employ cookies and related technologies to enhance your browsing experience and to gain insights into how visitors interact with our site. Cookies enable us to recall your preferences and to assess site performance.
You can manage cookie preferences in your browser settings. Note that turning off some cookies may impact how the site functions. For more details about our cookie practices, see our Cookie Policy.
Third-Party Links
Our site might include links to external websites or services. This privacy policy covers only QuietMatrixStudio and our site. We are not to be held responsible for the privacy practices of those external sites.
We recommend checking the privacy policies of any third-party sites you access via links on our site.
Policy Updates
We might revise this privacy policy from time to time to reflect changes in our practices, offerings, or legal requirements. When substantial changes occur, we will refresh the "Last Updated" timestamp at the top of this policy.
We recommend reviewing this policy now and then to stay informed about how we safeguard your privacy.
Contact Us About Privacy
If you have questions about this privacy policy, want to exercise your privacy rights, or have concerns about how we handle your information, please contact us.
Contact Us About Privacy
QuietMatrixStudio Privacy Team
43 Bedford Street Floristry, London
London, United Kingdom WC2E 9HA
Email: [email protected]
Phone: +44 20 7946 0958
For privacy-related inquiries, please include "Privacy Request" in your subject line and provide as much detail as possible about your request. We aim to respond to all privacy requests within 7 business days.